Subject Matter Expert - BFSI Voice Process at Hiredas - Gurugram, Haryana Subject Matter Expert - BFSI Voice Process - Hiredas

Subject Matter Expert - BFSI Voice Process

Hiredas

Location: Gurugram, Haryana, India

Category: Customer Service

Salary: 300,000 - 600,000 INR / yearly

Full-time

Job Description

Hiring for Subject Matter Expert in International Banking Voice Process with experience in BFSI. Immediate joiners preferred.

Responsibilities

  • Groom new hires & provide floor support to enhance customer experience
  • Real Time support to advisors and monitor performance
  • Identify root cause issues and recommend solutions
  • Effectively monitor and evaluate performance
  • Provide appropriate Coaching, evaluation feedback to Advisors
  • Handle voice calls and chat within their skill set
  • Perform transaction monitoring evaluations
  • Create, maintain and execute coaching plans
  • Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction

Qualifications

  • Excellent written & verbal communication skills
  • Strong customer service aptitude
  • Strong Excel & Analytical skills
  • Expertise & proficiency in Banking products preferably credit cards
  • Experience handling voice and chat transactions
  • Knowledge of Quality metrics & guidelines
  • Experience in coaching individuals via observation, feedback, mentoring

Perks & Benefits

  • 5 Days working
  • Shifts 24*7
  • Opportunity for growth
  • Training and development programs

Why Join Us?

We offer a dynamic work environment where you can enhance your skills and grow in your career.

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