Location: Gurugram, Haryana, India
Category: Operations
Salary: 400,000 - 600,000 INR / yearly
Full-time
Join TaskUs as a Workforce Management Real-Time Analyst (WFM RTA) to ensure account health is maintained consistently both from hygiene and SLA standpoint.
Act as the first point of contact for service related escalations, monitor real-time floor activities, manage client interactions, provide accurate information to support WFM, and more.
Minimum 24 months experience in WFM RTA domain, willingness to work in any shift + weekends, proficiency in MS Excel and Google Sheets, hands-on experience in IEX tool.
Join us to make a difference in meeting SLA's and program health, providing inputs to capacity planning and scheduling teams, and optimizing schedules based on analysis.