Remote Desktop Support Engineer

Taskus

Location: Mumbai, Maharashtra, India

Category: IT Support

Salary: 300,000 - 500,000 INR / yearly

Full-time

Job Description

Taskus is looking for a Remote Desktop Support Engineer with at least 3 years of experience in providing technical support to international clients. Join us in delivering exceptional service and driving innovation in the outsourcing industry.

Responsibilities

Provide remote technical support to international clients via phone, email, chat, and remote desktop tools.
Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals.
Install, configure, and maintain operating systems, software applications, and security patches.
Set up and configure VPN connections for secure remote access.
Implement and support multi-factor authentication (MFA) solutions, including Yubikey.
Collaborate effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues.
Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing systems.
Provide training and guidance to international end-users on IT best practices and procedures.
Stay updated on emerging technologies and industry trends to continuously improve service delivery and enhance client satisfaction.

Qualifications

Minimum of 3 years of experience in remote desktop support, preferably with international clients.
Proficiency in using remote support tools and technologies.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
Experience with MFA solutions, such as Yubikey, and VPN technologies.
Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds.
Ability to work independently and collaborate effectively in a remote team environment.
Experience using collaboration tools like Slack for communication and Jira for ticket management.

Perks & Benefits

Competitive salary package
Comprehensive health benefits
Flexible work hours
Opportunities for career advancement and professional development
Dynamic and collaborative work environment

Why Join Us?

If you are passionate about delivering exceptional remote desktop support to international clients and want to be part of a team that drives innovation, Taskus is the perfect place for you. Apply now and join us in providing world-class service!