Deputy Manager - Operations (B2B Booking)

Shine.com

Location: Mumbai, Maharashtra, India

Category: Operations

Salary: 500,000 - 700,000 INR / yearly

Full-time

Job Description

Oversee B2B booking operations, manage day-to-day activities, ensure exceptional service delivery, and collaborate with cross-functional teams to meet client expectations.

Responsibilities

Supervise and support the cab booking team to ensure timely and accurate service delivery
Allocate tasks and manage team schedules to handle peak hours efficiently
Oversee the execution of bookings to ensure adherence to service-level agreements
Maintain various booking trackers and vendor billing MIS and invoices
Build and maintain strong relationships with corporate clients
Identify and implement strategies to optimize cab booking processes and improve efficiency
Ensure compliance with company policies, vehicle regulations, and safety standards

Qualifications

Experience in team management, preferably in transportation or logistics operations
Excellent organizational and multitasking abilities
Strong problem-solving skills and the ability to handle high-pressure situations

Perks & Benefits

Customer-focused mindset with a commitment to service excellence
Analytical thinking and attention to detail
Leadership and team-building skills

Why Join Us?

This is a great opportunity to lead a dynamic team and make a meaningful impact in the transportation industry.