Location: Pune, Maharashtra, India
Category: Information Technology
Salary: 0 - 0 INR / monthly
Full-time
The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec.
Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person. Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.
- Bachelor’s degree in Information Technology or related field
- Strong technical skills with the ability to diagnose and resolve technical hardware and software issues
- Excellent communication and customer service skills
- Competitive salary
- Health insurance
- Paid time off
Join a global company with a strong focus on community and collaboration. Grow your skills and knowledge in a supportive environment.