Client Implementation Specialist

Deutsche Bank

Location: Mumbai, Maharashtra, India

Category: Information Technology

Salary: 0 - 0 INR / yearly

Full-time

Job Description

Join our team at Deutsche Bank as a Client Implementation Specialist in Mumbai, India. You will play a crucial role in onboarding Corporate Bank clients by implementing APIs, integrating clients technically, and managing technical client onboarding.

Responsibilities

Manage Client Projects: Oversee a portfolio of client projects and ensure end-to-end implementation.
Cash Management Solutions: Implement cash management solutions, including electronic banking and API services.
Client Collaboration: Work closely with the sales team to understand client requirements and manage post-sales relationships.
Documentation: Execute Service Level Agreements and product-specific documentation.
Team Management: Lead and support the team through training and knowledge sharing.
Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds.
Customer Support: Provide ongoing support for existing customers on cash management platforms.
Technical Coordination: Act as the primary contact for technical support across all involved areas.
Technical Investigations: Initiate and coordinate technical investigations within the organization.
Complaint Resolution: Address complaints from internal and external clients to ensure client satisfaction.
Connectivity Troubleshooting: Discuss and troubleshoot connectivity requirements and issues for solutions.
Issue Resolution: Analyze and resolve connectivity issues during customer testing.
Client Configuration: Configure clients in test systems and transition setups to production.
Digital Certificate Management: Implement digital certificate management and configure encryption/signing.
Production Activities: Handle production cut-over activities and verify setups.
Testing Coordination: Coordinate testing activities with multiple application teams.
Regular Communication: Conduct regular calls with Implementation Managers and clients.
Document Validation: Receive and validate all signed documents from customers.
Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams.

Qualifications

Communication Protocols and APIs: Understand various communication protocols and APIs.
REST API Integration: Proficient in REST API integration and using Postman.
SQL and Unix: Basic knowledge of SQL and Unix.
Security Protocols: Knowledge of TLS/mTLS, OAuth2.0, and SSH authentication.
Networking: Basic understanding of firewall configurations and networks.
Payment/Reporting Message Formats: Familiarity with various payment and reporting message formats.
Banking Payment Products: Knowledge of various banking payment products globally.
Corporate Cash Management: Experience in corporate cash management and application support.
TLS Certificate Management: Experience in TLS certificate renewal and management.
Encryption/Decryption: Knowledge of encryption/decryption and digital signatures.

Perks & Benefits

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Why Join Us?

Join our team at Deutsche Bank to enjoy a culture of continuous learning, coaching from experts, and a range of flexible benefits tailored to suit your needs.