CRM Support Specialist

BSH Household Appliances Manufacturing Private Limited

Location: Bangalore, Karnataka, India

Category: Customer Service

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Join BSH Home Appliances Group as a CRM Support Specialist. Be a part of a global leader in home appliances and solutions, driving innovation and open-mindedness.

Responsibilities

Support customer service processes in SAP CRM
Monitor and solve system issues with stakeholders
Provide support for SAP CRM modules
Work with technical teams to improve systems and resolve issues
Share knowledge and best practices with teams
Train team members on critical systems and processes
Work on cross-functional projects and ensure tasks are completed on time
Help with system upgrades and migrations

Qualifications

Bachelor’s degree in IT, Computer Science, or related fields
3+ years of experience in SAP CRM system support
Experience in customer service operations and process improvement

Perks & Benefits

Hybrid work model

Why Join Us?

Join a team that values innovation, commitment, and open-mindedness. Be a part of a global company where your contributions make a difference.