Location: Pune, Maharashtra, India
Category: Process Management
Salary: 1,000,000 - 1,200,000 INR / yearly
Full-time
Join us at eClerx as a Senior Process Manager responsible for conducting training programs, risk evaluation, process documentation, change management, and more.
Conduct training programs for front line and managerial workforce
Adhere to internal training and documentation processes
Evaluate risk and conduct periodic audits
Monitor calls/chats to enhance agent performance
Keep reps updated on process changes/initiatives
Implement action plans based on data analysis
Review training strategy and instructional methodologies
Guide staff in accordance with program objectives
Develop and implement processes in line with guidelines
Maximize customer satisfaction levels
Excellent communication skills
Analytical thinking and problem-solving
Knowledge of MS Excel, Word, PowerPoint, and Visio
Experience in training and product/process knowledge
Graduate or above
Opportunity to work with Fortune 500 clients
Build expertise and challenge the status quo
Be part of a global leader in productized services
Work with top companies across various industries
Join us at eClerx to solve complex problems and deliver transformative insights
Build expertise, challenge the status quo, and help clients seize value
Be part of a global leader in productized services
Work with top companies across various industries