Sales Back Office Executive

Key Responsibilities:

• Screen incoming inquiries and tender documents to assess eligibility criteria for participation.
• Prepare and compile tender documents, ensuring they meet all requirements and are submitted on time.
• Prepare Requests for Quotation (RFQs) for bought-out items and manage the procurement process.
• Collaborate with the sales team to ensure timely and accurate submission of bids and proposals.
• Scout for new tenders, customers, and business opportunities in the market.
• Research and analyse market trends, competitors, and potential areas for growth.
• Identify and develop leads for new sales opportunities.
• Receive and process incoming orders from customers and sales representatives.
• Verify order accuracy, pricing, and product availability.
• Ensure timely order fulfilment and shipment.
• Enter and update customer and product information in the company's CRM system.
• Maintain the ERP (Enterprise Resource Planning) system, ensuring it is up to date with accurate and relevant information.
• Record all sales-related data, transactions, and processes accurately within the ERP system.
• Maintain accurate records of customer interactions and transactions.
• Prepare and update sales reports, invoices, and other sales-related documents.
• Assist in managing inventory and stock levels.
• Provide excellent customer service by addressing inquiries and resolving customer issues.
• Coordinate and communicate with various departments, including sales, logistics, and finance, to ensure a smooth sales process.
• Maintain regular contact with clients to update them on order status.
• Assist in scheduling appointments, meetings, and maintaining the sales team's calendar.
• Handle general administrative tasks to support the sales department.