Call Center Manager

Porter

Location: Mumbai, Maharashtra, India

Category: Customer Service

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Join Porter, a leading last-mile logistics company, in revolutionizing the transportation industry. As a Call Center Manager, you will play a crucial role in optimizing operations and ensuring customer satisfaction.

Responsibilities

Forecast monthly supply requirements and plan manpower efficiently
Assign leads to partners effectively and ensure quick onboarding
Conduct regular VOP to identify user pain points and streamline solutions
Manage a team of call center agents, improving efficiency and performance

Qualifications

Experience in team management and data handling
Analytical mindset with operational rigor

Perks & Benefits

Competitive salary package
Opportunity to work with cutting-edge technology
Join a thriving community of passionate individuals

Why Join Us?

Join Porter to be part of an ambitious, fast-growing company that values innovation and collaboration. Be at the forefront of redefining what's possible in transportation.