Regional Customer Complaint Lead APAC

Syngenta Seeds

Location: Mumbai, Maharashtra, India

Category: Customer Service

Salary: 50,000 - 80,000 INR / monthly

Full-time

Job Description

Lead the complaint handling process for customer complaints for the Regional Vegetables business by assisting in registration of complaints, coordinating root cause analysis, monitoring complaint settlement, and supporting the legal department.

Responsibilities

Lead and coordinate the complaint handling process
Initiate actions to gather data for analyses
File complaint management data accurately
Monitor complaint settlement process
Support and train local coordinators and stakeholders
Contribute to overall analysis of customer complaints

Qualifications

Average experience in seed operations
Ability to work effectively with regional organizations
Understanding of Vegetable business organization and processes
Knowledge of Quality management and SAP system

Perks & Benefits

Full body check-up once a year
Competitive insurance scheme
Employee assistance program for mental health
Paid Vacation, Holidays, Maternity and Paternity Leave
Education assistance for career growth

Why Join Us?

We are a customer-focused, reliable, and compliant supplier of Vegetable seeds. Join us to be part of a global team, work with diverse cultures, and contribute to continuous quality improvements.