Content Editor - Customer Service Stores Solutions

ADCI - Karnataka

Location: Bengaluru, Karnataka, India

Category: Content Editing

Salary: 50,000 - 70,000 INR / monthly

Full-time

Job Description

Join Amazon's Customer Service Stores Solutions (CS3) Content Team as a Content Editor with excellent writing and critical thinking skills. Work independently in a fast-paced, ambiguous environment to improve customer experience.

Responsibilities

Partner with technical and business teams to define company policy related to customer issues
Create and maintain Amazon Help pages for customers to answer their own questions
Utilize web analytics and SEO best practices to improve content discoverability
Lead continuous improvement projects related to content accessibility, usability, and branding

Qualifications

3-5 years of experience in editing, technical writing, or content development
Proficiency in DITA, CMS, XML content, and translation processes
Bachelor's degree in English, Communications, or related field
Experience collaborating with design, UX, and product teams

Perks & Benefits

Comprehensive benefits package, inclusive culture, workplace accommodation for disabilities, opportunities for career growth

Why Join Us?

Join a dynamic team dedicated to improving customer experience through high-quality content and innovative solutions