Operations Team Leader - Customer Support at Goldman Sachs - Bengaluru, Karnataka Operations Team Leader - Customer Support - Goldman Sachs

Operations Team Leader - Customer Support

Goldman Sachs

Location: Bengaluru, Karnataka, India

Category: Customer Support

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join our team at Goldman Sachs as an Operations Team Leader for Customer Support. Lead a team of representatives and ensure exceptional customer service.

Responsibilities

  • Lead, manage, and supervise a team of 15-18 representatives
  • Monitor team performance and provide feedback
  • Train, enforce policies, and maintain focus on customer satisfaction
  • Conduct regular meetings and provide coaching/feedback
  • Assist in ongoing development of team members

Qualifications

  • Minimum 1 year of management experience in customer service
  • Experience in retail banking or insurance preferred
  • Strong leadership, interpersonal, and analytical skills
  • Ability to work well under pressure and motivate others

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