Team Lead - Operations

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Job Description

The Team Lead - Operations will manage a team of 15 to 20 associates, ensuring they meet process SLAs consistently. They will also optimize workflows, handle customer complaints, and drive team motivation for great customer service.

Responsibilities

Qualifications

• 5-7 years of experience with 2 years as Team Leader
• Bachelor's degree in any stream
• Good knowledge of MS Excel, Power Point, and Word
• Excellent communication skills

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