Operations Support Analyst 2 at Citi at Citi - Chennai, Tamil Nadu Operations Support Analyst 2 at Citi - Citi

Operations Support Analyst 2 at Citi

Citi

Location: Chennai, Tamil Nadu, India

Category: Operations Support

Salary: 800,000 - 1,000,000 INR / yearly

Full-time


Job Description

The Operations Support Analyst 2 at Citi is responsible for providing operations support services, including record/documentation maintenance, account maintenance, and serving as a liaison between operations staff, relationship managers, and clients.

Responsibilities

  • Update help content for Knowledge Hub end users
  • Execute work assignments including annual review certification
  • Serve as liaison to business for work assignments
  • Conduct needs assessment and update content
  • Research and seek solutions to inquiries on help content
  • Monitor work progression and ensure completion of assignments
  • Consistently apply team process controls
  • Assess risk and comply with regulations

Qualifications

  • 8-10 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Problem-solving and decision-making skills
  • Clear and concise communication skills