Front Office Manager at Hiredas - Kochi, Front Office Manager - Hiredas

Front Office Manager

Hiredas

Location: Kochi, India

Category: Front Office & Guest Services

Salary: 250,000 - 350,000 INR / yearly

Full-time

Job Description

The Front Office Manager oversees the daily operations of the front office, including guest services, front desk, and switchboard. They ensure customer satisfaction, financial performance, and efficient check-in and check-out processes.

Responsibilities

  • Manage day-to-day front office operations
  • Handle guest complaints and disputes
  • Supervise staff to meet operational and financial goals
  • Support and lead the front desk team
  • Ensure exceptional customer service
  • Implement customer service programs and policies
  • Support human resource activities
  • Provide information and support to supervisors and employees

Qualifications

  • High school diploma or equivalent
  • 2 years of experience in guest services or related area, or a 2-year degree in relevant field
  • Excellent communication and leadership skills
  • Knowledge of hotel operations

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