Location: Pune, Maharashtra, India
Category: Operations - Services
Salary: 1,000,000 - 1,500,000 INR / yearly
Full-time
The Fraud Operations Senior Supervisor provides operational/service leadership and direction to a medium sized team. Strong communication and diplomacy skills are required. Responsible for volume, quality, and timeliness of end results.
Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics. Manage department projects/processes and monitor Fraud trends/call volumes. Create action steps for team performance excellence.
2-5 years of relevant experience in a Fraud Operations or Leadership role. Proficient project and/or performance management skills. Bachelor's/University degree or equivalent experience.