Location: Chandigarh, Chandigarh, India
Category: Customer Service
Salary: 300,000 - 400,000 INR / yearly
Full-time
This role is primarily responsible for planning & execution of all the CRM activities to ensure highest level of customer satisfaction and also ensure customer retention. The Customer support executive will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
- Handle customer inquiries and provide support
- Ensure customer satisfaction and enhance overall experience
- Plan and execute CRM activities
- Bachelor's degree
- 5+ years of experience in customer support
- Strong communication and problem-solving skills
- Knowledge of automotive industry is a plus