Technology Support II

Location: Bengaluru, Karnataka, India

Category: Technology

Salary: 500,000 - 800,000 INR / yearly

Full-time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Experience doing application development or production support (L2) or infrastructure engineer.
Hands on experience working in Linux environment & relational SQL or no-sql database technologies, proficiency in one or more modern programming languages (Python). Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS, Kubernetes.
Experience using logging and monitoring tools (ElasticSearch, Logstash, Kibana, Splunk, DataDog, Prometheus, Geneos) to conduct performance or capacity analysis.
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework