Location: Pune, Maharashtra, India
Category: Customer Service
Salary: 250,000 - 400,000 INR / yearly
Full-time
TCS Pune is hiring Customer Service Specialists for voice support roles. The role involves handling inbound and outbound calls to assist customers with Internet, Cable TV, Cellular Phones, and Local services.
Handle inbound and outbound calls to collect overdue payments, respond to customer inquiries, recommend products, document interactions, meet sales goals, upsell products, provide excellent customer service, escalate issues when needed, report service issues, and cross-train in technical skills.
Applicants must have knowledge of the telecommunications industry, excellent communication skills, proficiency in Microsoft Office, strong problem-solving abilities, and the ability to work well in a team-oriented environment.
Flexible working hours, opportunity for growth, and a dynamic work environment.
Join TCS, a global IT and business solutions leader with a diverse and inclusive work culture, equal opportunity employment, and a continuous focus on innovation.