Customer Success Manager (iPaaS)

Jitterbit

Location: Pune, Maharashtra, India

Category: Customer Success

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join Jitterbit as a Customer Success Manager in the dynamic iPaaS industry. Work cross-functionally with internal teams and external stakeholders to ensure customer success and drive renewals.

Responsibilities

Quickly familiarize yourself with company processes and tools
Prepare and conduct Onboarding meetings
Review customer licenses and platform usage
Drive, negotiate, and close renewals
Provide back-office support for strategic renewals
Track and report on key renewal metrics
Work cross-functionally to streamline renewal workflows
Master the company's value proposition and communicate it effectively
Document customer journeys and account health
Handle escalations by managing communication
Collaborate with Account Executives to develop account strategies

Qualifications

Minimum of 3 years of experience in customer success roles
Proven ability to work cross-functionally
Strong background in reviewing contracts and negotiating terms
Excellent communication and organizational skills
Experience in a fast-paced environment
Familiarity with CRM systems and iPaaS platforms is a plus

Perks & Benefits

Work for a growing leader in the iPaaS tech space
Join a mission-driven company
Career development and mentorship
Remote-friendly company culture