Location: Bengaluru, Karnataka, India
Category: Customer Support
Salary: 300,000 - 500,000 INR / yearly
Full-time
The Customer Support Specialist will be responsible for providing exceptional support to Bottomline customers and internal team members. They will handle complex issues, questions, and projects while promoting customer satisfaction and technical excellence.
Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service application
Remaining available to receive calls and emails for issue resolution
Documents call transactions and software defects
Assists with identifying root cause of problems and resolves issues