Front Office Associate / Guest Service Associate at Hiredas - Bengaluru, Karnataka Front Office Associate / Guest Service Associate - Hiredas

Front Office Associate / Guest Service Associate

Hiredas

Location: Bengaluru, Karnataka, India

Category: Front Office & Guest Services

Salary: 200,000 - 300,000 INR / yearly

Full-time

Job Description

The Front Desk Associate greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.

Responsibilities

  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
  • Make appropriate selection of rooms based on guests' needs, code electronic keys, confirm the room number and rates with a written confirmation.
  • Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
  • Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
  • Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveler's checks and other forms of payment, converting foreign currency at current posted rates.
  • And more...

Qualifications

  • Able to perform moderately complex mathematical calculations without error.
  • Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
  • Able to access and accurately input information using a moderately complex computer system.
  • Good interpersonal skills to provide overall guest satisfaction.
  • 1 or 2 years of related working experience preferred.

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