Customer Success Manager at Hiredas - Bengaluru, Karnataka Customer Success Manager - Hiredas

Customer Success Manager

Hiredas

Location: Bengaluru, Karnataka, India

Category: Customer Success

Salary: 600,000 - 900,000 INR / yearly

Full-time

Job Description

Join our team as a Customer Success Manager and be responsible for managing and nurturing customer relationships to ensure the best possible experience with our products and services.

Responsibilities

  • Develop and maintain strong relationships with customers
  • Serve as the primary point of contact for customer inquiries and support requests
  • Identify growth opportunities within existing accounts
  • Collaborate with internal teams to improve products and services
  • Monitor customer usage patterns and drive adoption
  • Provide regular reports on customer satisfaction and retention

Qualifications

  • Bachelor's degree in Business, Marketing, or related field
  • Minimum 3 years of experience in customer success or account management
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Experience in a fast-paced, dynamic environment
  • Knowledge of customer success software platforms

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