Technology Support Engineer at Hiredas - Bengaluru, Karnataka Technology Support Engineer - Hiredas

Technology Support Engineer

Hiredas

Location: Bengaluru, Karnataka, India

Category: Technology Support

Salary: 600,000 - 900,000 INR / yearly

Full-time

Job Description

Resolve incidents and problems across multiple business system components, ensuring operational stability. Collaborate with vendors and service management teams for issue analysis and resolution.

Responsibilities

  • Expected to be an SME.
  • Collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Implement effective troubleshooting strategies.
  • Update knowledge base articles.
  • Collaborate with vendors for issue resolution.

Qualifications

  • Proficiency in Microsoft 365.
  • Strong understanding of IT infrastructure management.
  • Experience with incident and problem resolution.
  • Knowledge of Requests for Change (RFC) processes.
  • Familiarity with service management principles.

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