Client Implementation Analyst

• Manage Client Projects: Oversee a portfolio of client projects and ensure the end-to-end implementation of mandates.
• Cash Management Solutions: Implement cash management solutions, including electronic banking, ERP interfaces, host-to-host connectivity, API services, payables, receivables, and liquidity management.
• Client Collaboration: Work closely with the sales team to understand client requirements for products, services, and solutions, and manage post-sales relationships.
• Documentation: Execute Service Level Agreements and other product-specific documentation with customers.
• Team Management: Lead and support the team through training and knowledge sharing.
• Agile Implementation: Serve as an Implementation Owner in an agile team to deliver product builds that support business growth and strategy.
• Customer Support: Provide ongoing support for existing customers on cash management platforms and handle back-office administration.
• Technical Coordination: Act as the primary contact for technical support across all involved areas, coordinating communication with clients.
• Technical Investigations: Initiate and coordinate technical investigations within the Global Implementation & Service organization, follow up with customers, escalate issues if necessary, and provide final feedback.
• Complaint Resolution: Analyze and address complaints from internal and external clients to ensure commitments are met and client satisfaction is restored.
• Connectivity Troubleshooting: Discuss and troubleshoot connectivity requirements and issues for host-to-host and API solutions.
• Issue Resolution: Analyze and resolve connectivity issues during customer testing, including log file analysis.
• Client Configuration: Configure clients in test systems and transition setups to production after successful testing.
• Digital Certificate Management: Implement digital certificate management and configure encryption/signing using PGP, SMIME, X509, and JWE keys. Infrastructure Coordination: Coordinate with infrastructure teams for firewall opening requests.
• Production Activities: Handle production cut-over activities and verify production setups.
• Testing Coordination: Coordinate testing activities with multiple back-end application teams.
• Regular Communication: Conduct regular calls with Implementation Managers and clients.
• Document Validation: Receive and validate all signed documents from customers before go-live.
• Issue Resolution: Solve production issues in a Level 1 role or coordinate with Level 2/3 teams in a 24/7 mode.

We offer a supportive and inclusive work environment with opportunities for growth and development. Join us and be part of a dynamic team dedicated to excellence and innovation.