Service Experience Lead

Adjudicate each claim with available details of defect & estimates. Collect, verify and analyze information obtained during the claims process used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures,Ensure Service partners work as per agreed SLA?s to meet service standards.Create monthly claims reportsClaim cost reduction plans and actions.Demonstrate flexibility, enthusiasm and strong learning agility in learning new products, systems and processes while maintaining high customer service and compliance standards.