Location: Mumbai, Maharashtra, India
Category: Customer Support
Salary: 400,000 - 400,000 INR / yearly
Full-time
Senior Customer Support Executive with 4+ years of work experience required for a US based CPA firm in Mumbai. The ideal candidate should demonstrate job stability with no changes since 2022.
Act as the first point of contact for clients, addressing accounting and tax-related queries via phone, email, and chat.
Provide accurate support on tax filings, IRS notices, bookkeeping, and compliance matters.
Coordinate with internal teams for swift issue resolution and manage support tickets to ensure timely follow-ups.
Guide clients on document submissions, portal usage, and maintain detailed interaction logs in the CRM.
Escalate complex or recurring issues to senior professionals as needed.
- Bachelor's degree in Accounting, Finance, Business, or related field.
- Excellent communication skills and ability to handle client queries effectively.
- Strong knowledge of tax filings, bookkeeping, and compliance matters.
- Prior experience in customer support roles is preferred.