Location: Mumbai, Maharashtra, India
Category: Customer Service
Salary: 300,000 - 500,000 INR / yearly
Full-time
We are seeking a Team Leader with experience in managing a team of customer service agents to achieve high levels of customer satisfaction and service quality. The role involves overseeing various operational metrics to ensure efficiency and effectiveness.
Customer Service, Customer Support, and Customer Service Management skills
Manage a team of agents to achieve daily targets and maintain high levels of customer satisfaction
Oversee operational metrics such as AHT, shrinkage, attrition, CSAT, KPIs, and SLAs
Develop strategies to reduce shrinkage and attrition rates through effective people management practices
Collaborate with other teams to resolve operational issues
Ensure compliance with company policies and procedures
Excellent verbal and written communication skills
Experience in achieving and maintaining high levels of customer satisfaction
Previous experience in a similar role
Strong leadership and team management skills
Competitive salary package
Career growth opportunities
Health insurance benefits
Paid time off
We offer a dynamic work environment where you can grow your skills and advance your career. Join us to be part of a team that is committed to delivering exceptional customer service.