Service Desk Agent

Hiredas

Location: Bengaluru, Karnataka, India

Category: Information Technology

Salary: 250,000 - 350,000 INR / yearly

Full-time

Job Description

The Service Desk Agent will provide first-level IT support with a focus on international voice support. This role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers.

Responsibilities

Handle Tier 1 help desk queries through the internal ticketing system and international voice calls.
Troubleshoot basic IT issues, including password resets, file/folder access, Windows administration, and internet connectivity.
Provide exceptional customer service to global users via voice, email, and chat.

Qualifications

3-4 years of experience in customer service or a help desk environment, with international voice support experience.
Strong command of English and excellent verbal and written communication skills.
Hands-on experience with IT troubleshooting in areas such as password management, Windows administration, and basic networking.

Perks & Benefits

Health insurance
Paid time off
Career development opportunities

Why Join Us?

Join us to be part of a dynamic team providing IT support to global customers and enhancing your technical skills.