Customer Service Representative at Hiredas - Mumbai, Maharashtra Customer Service Representative - Hiredas

Customer Service Representative

Hiredas

Location: Mumbai, Maharashtra, India

Category: Customer Success, Service & Operations

Salary: 200,000 - 300,000 INR / yearly

Full-time


Job Description

As a Customer Support Agent, you will be responsible for answering telephone calls for a health insurance affiliate, assisting members with questions and issues related to health insurance policies, claims, denials, etc.

Responsibilities

  • Answering a high volume of incoming phone calls
  • Determining member needs and providing appropriate solutions
  • Using problem-solving and critical thinking skills to resolve concerns

Qualifications

  • Healthcare and/or insurance industry experience preferred
  • Commitment to customer experience and providing support for members
  • Strong analytical abilities and problem-solving skills
  • Ability to work well under pressure in a fast-paced environment