Store Manager

Vodafone Idea Limited

Location: Mumbai, Maharashtra, India

Category: Retail Store Operations

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products. Execute marketing promotions, display and store experience schemes.

Responsibilities

Achieve sales target for all products at store
Ensure and monitor quality of acquisition through the store
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers' purchase decisions
Achieve profitability (Return on investment) targets for the store
Manage churn and achieve customer satisfaction for walk-in customers
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure/store upkeep
Maintain availability of stock at the store while adhering to norms
Execute marketing, branding, and promotion activities
Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same

Qualifications

1-5 years of experience of retail store and customer relationship management
Revenue Target achievement and cost management
Graduation in business management/MBA

Perks & Benefits

Continuous Learning & Empowering Talent, Building Team Commitment, Leads Decision Making & Delivering Results

Why Join Us?

Vodafone Idea Limited is committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Join us to be part of a diverse workforce that reflects our Values of Passion, Boldness, Trust, Speed, and Digital.