Senior Manager - Customer Insights and Analytics

Etraveli Group

Location: Mumbai, Maharashtra, India

Category: Data Analytics

Salary: 50,000 - 80,000 INR / monthly

Full-time

Job Description

Lead the Customer Insights and Analytics teams within Customer Services to drive actionable, data-driven insights that inform strategic decision-making.

Responsibilities

Lead and oversee data teams focused on CX research and analytics within Customer Services
Convert business data to actionable insights
Design and execute advanced analyses using SQL, Python, and Jupyter Notebooks
Develop and implement machine learning algorithms for predictive analytics
Deliver high quality analysis for strategic business partners
Translate analytical insights into actionable recommendations
Mentor analysts for continuous skill development
Implement data-driven solutions to improve customer satisfaction and business outcomes

Qualifications

5+ years experience in analytics leadership roles
Master's degree in a quantitative field
Strong leadership experience managing analytics teams
Expertise in analytical thinking, problem-solving, and stakeholder management
Exceptional presentation and communication skills
Experience with SQL, Python, or similar tools

Perks & Benefits

Hybrid working environment
Role-related training and continuous education
Relaxed work environment with free coffee/tea and recreational activities
Health benefits tailored to location

Why Join Us?

Join a fast-growing company with high ambitions in becoming the number one Online Travel Agency worldwide. Be part of a diverse and inclusive workplace that values personal development and offers a fun work environment.