Technology Support Engineer at Hiredas - Bengaluru, Karnataka Technology Support Engineer - Hiredas

Technology Support Engineer

Hiredas

Location: Bengaluru, Karnataka, India

Category: Technology

Salary: 500,000 - 800,000 INR / yearly

Full-time

Job Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Responsibilities

  • Expected to be an SME.
  • Collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Implement innovative strategies for incident resolution.
  • Lead continuous improvement initiatives within the team.

Qualifications

  • Must To Have Skills: Proficiency in Microsoft 365.
  • Strong understanding of cloud-based technologies.
  • Experience in IT service management tools.
  • Knowledge of networking principles and protocols.
  • Hands-on experience in troubleshooting technical issues.

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