Location: Mumbai, Maharashtra, India
Category: Customer Success, Service & Operations
Salary: 300,000 - 600,000 INR / yearly
Full-time
Join our team as a Customer Onboarding Non Voice Analyst to provide exceptional service to our clients in the Financial Services industry. You will be responsible for resolving client queries related to commercial transaction flow and ensuring smooth onboarding processes.
Resolve client queries related to commercial transaction flow
Provide end-to-end query resolution to clients
Engage with various stakeholders to ensure smooth operations
Proactively contact clients to deliver first class service and identify business opportunities
Provide information and solutions to client enquiries around Payments, Balances, Checks, Service Bills, Regulatory Issues, and other investigations
Experience in International Clearing and Payments Business or Trade Finance Business
Solid understanding of Financial Institutions markets
Knowledge of Payment Systems and SWIFT methodology related to payments
Excellent relationship, communication, and teamwork skills
Ability to work independently under tight deadlines
Fluency in English
Training and development opportunities
Coaching and support from experts
Culture of continuous learning
Flexible benefits tailored to your needs
Join a dynamic team in the Financial Services industry
Opportunity for career growth and progression
Contribute to the success of our clients and the business