CRM Manager

Hiredas

Location: Mumbai, Maharashtra, India

Category: Customer Service

Salary: 0 - 0 INR / monthly

Full-time

Job Description

We are looking for a detail-oriented CRM Manager to oversee the daily activities of our customer support representatives. The ideal candidate will have strong leadership skills and a passion for delivering excellent customer service.

Responsibilities

Supervise the daily activities of customer support representatives
Provide feedback and coaching to improve agent productivity and quality
Monitor real-time data to ensure SLAs are being met
Maintain and update the internal knowledgebase
Organize training sessions and refresher courses
Ensure tools and systems are being used correctly

Qualifications

Previous experience in a customer service management role
Strong communication and leadership skills
Knowledge of CRM systems and ticketing tools
Ability to analyze data and identify areas for improvement

Perks & Benefits

Competitive salary
Health insurance
Paid time off
Opportunity for growth and advancement

Why Join Us?

Join our team to make a real impact on customer satisfaction and help drive our business forward!