L1 Helpdesk Agent

Kyndryl

Location: Bengaluru, Karnataka, India

Category: Customer Service

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join Kyndryl as an L1 Helpdesk Agent, where you will provide customer support and tech assistance in a fast-paced environment.

Responsibilities

Provide technical support and assistance to customers via chat, email, and other platforms
Handle escalations and collaborate with back-office teams
Learn and develop skills in Microsoft 365, Excel, and other platforms
Interact with customers to solve problems and provide excellent service

Qualifications

1-2 years experience in IT service desk
Strong troubleshooting and problem-solving skills
Excellent English communication skills
Graduate in any discipline
Basic IT skills/Troubleshooting skills
Willingness to work in rotational night shifts

Perks & Benefits

Kyndryl offers state-of-the-art resources, Fortune 100 clients, employee learning programs, volunteering opportunities, and a supportive work culture.

Why Join Us?

Join Kyndryl to kickstart your career in IT, gain valuable experience, and grow within the company with opportunities for advancement and certifications.