L1 Helpdesk Agent

Kyndryl

Location: Bengaluru, Karnataka, India

Category: Customer Service

Salary: 0 - 0 INR / monthly

Full-time

Job Description

Join Kyndryl as a L1 Helpdesk Agent and be the face and voice of the company, helping customers solve their problems every day. This role offers a great opportunity to start a career in IT without prior experience.

Responsibilities

Provide tech support and customer service to clients
Handle escalations and collaborate with back-office teams
Learn and develop expertise in various platforms and technologies

Qualifications

1-2 years of experience in IT service desk
Strong troubleshooting and problem-solving skills
Excellent English communication skills
Basic IT skills and willingness to work in rotational night shifts

Perks & Benefits

Access to top industry certifications like Microsoft, Google, Amazon, and more

Employee well-being programs and diverse benefits

Opportunity for career growth and further education/certifications

Why Join Us?

Join a diverse and inclusive workplace at Kyndryl where you can bring your whole self to work and contribute to an equitable culture. Benefit from state-of-the-art resources and Fortune 100 clients, along with opportunities for innovation and personal development.