IT Executive at Groww - Mumbai, Maharashtra IT Executive - Groww

IT Executive

Groww

Location: Mumbai, Maharashtra, India

Category: Information Technology

Salary: 350,000 - 500,000 INR / yearly

Full-time

Job Description

Join Groww, a fast-growing financial services company, as an IT Executive. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and contributing to IT projects.

Responsibilities

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Escalate complex issues to L2/L3 support teams as needed.
  • Document support activities and solutions in the ticketing system.
  • Assist in user account management, including password resets and access control.
  • Perform routine maintenance and updates on IT systems and equipment.
  • Provide support for remote users and mobile devices.
  • Contribute to IT projects and initiatives as required.
  • Asset Management.

Qualifications

  • 2 to 3 years of experience in IT support or a related field.
  • Proficiency in Windows and Mac operating systems.
  • Experience with Microsoft Office Suite, Client VPN Tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
  • Familiarity with SDP IT ticketing systems and remote support tools.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Hands-on experience with management of Video conferencing solutions like Polycom, Cisco, etc.

Jobs in Mumbai Maharashtra

Latest Jobs