Contact Centre Executive at Sir H. N. Reliance Foundation Hospital and Research Centre - Mumbai, Maharashtra Contact Centre Executive - Sir H. N. Reliance Foundation Hospital and Research Centre

Contact Centre Executive

Sir H. N. Reliance Foundation Hospital and Research Centre

Location: Mumbai, Maharashtra, India

Category: Healthcare

Salary: 250,000 - 400,000 INR / yearly

Full-time

Job Description

Join Sir H. N. Reliance Foundation Hospital and Research Centre as a Contact Centre Executive to play a pivotal role in managing communication and enhancing customer experiences within the healthcare industry.

Responsibilities

  • Handle incoming and outgoing calls efficiently following call scripting.
  • Resolve patient inquiries, issues, and complaints promptly and professionally.
  • Maintain accurate records of patient interactions and details.
  • Coordinate with relevant hospital departments to provide accurate information.
  • Participate actively in training sessions and meetings to stay updated with the latest techniques.

Qualifications

  • Strong call scripting and customer service orientation skills.
  • Excellent verbal and written communication skills.
  • Proficient in using computer systems and software for call management.
  • Ability to work well under pressure and maintain a professional demeanor.
  • Attention to detail and problem-solving skills.

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