Location: Hyderabad, Telangana, India
Category: Information Technology
Salary: 600,000 - 900,000 INR / yearly
Full-time
Join NTT DATA as a Managed Services Engineer (L2) and be part of a team that is dedicated to providing excellent technical support to clients. This role involves ensuring the operational efficiency of IT infrastructure and systems for clients.
Proactively monitoring work queues, resolving incidents/requests within SLA, identifying and resolving technical incidents, providing second-level support, communicating with teams and clients, executing changes, escalating tickets when necessary, collaborating with automation teams, analyzing tickets for quality improvement, and contributing to project work.
Bachelor's degree in IT/Computing or equivalent work experience, relevant certifications, ability to communicate effectively, plan activities in advance, work well under pressure, maintain a positive outlook, and prioritize client satisfaction.
Hybrid working environment, diverse global team, opportunities for career growth, training and development programs, innovative projects, and a culture that values diversity and inclusion.
Join NTT DATA, a trusted global innovator, committed to helping clients succeed in the digital future. Be part of a team that invests in research and development, offers diverse expertise, and promotes a culture of innovation and collaboration.