Process Analyst - Account Protection at Bread Financial - Bengaluru, Karnataka Process Analyst - Account Protection - Bread Financial

Process Analyst - Account Protection

Bread Financial

Location: Bengaluru, Karnataka, India

Category: Operations

Salary: 0 - 0 INR / monthly

Full-time

Job Description

The Process Analyst role is responsible for supporting one or several processes, including monitoring calls, researching and providing responses to customer queries and disputes, routing for review of open items, etc. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements.

Responsibilities

  • Ensures compliance with relevant company and regulatory guidelines
  • Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc.
  • Quickly learns applicable policies, processes, and operations
  • Proven ability to accurately follow published procedures
  • Processes defined minimum number of transactions/units
  • Cross trains on various processes as per business need

Qualifications

  • Bachelor’s degree in humanities, arts, science, commerce, or equivalent education
  • 2+ years relevant work experience
  • Experience in a fast-paced, process-driven environment

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